Return Policy

Refund & Returns Policy

Last updated: January 17, 2026

At AVERION FASHION, we want you to feel confident in every purchase.

We offer a 15 day return policy, which means you have 15 days after receiving your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unworn and unused

  • Have all original tags attached

  • Be in its original packaging

  • Be accompanied by proof of purchase

Items that do not meet these conditions will not be accepted.

How to Start a Return

To request a return, please contact us at:

support@averionfashion.com.au

Once your return is approved, we will provide instructions on how and where to send your item.

Please note:
Items sent back without prior return approval will not be accepted.

Return shipping costs may apply unless the item is faulty or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible.

Hygiene & Non Returnable Items

Due to hygiene reasons, certain items cannot be returned, including:

  • Worn shapewear

  • Undergarment based products

  • Items without hygiene liners (if applicable)

  • Gift cards

  • Final sale or clearance items

We also do not accept returns on:

  • Custom or personalised products

  • Hazardous materials or flammable goods

If you are unsure whether your item qualifies, please contact us before returning it.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different size or item is to:

  1. Return your original item (if eligible)

  2. Place a new order once your return is approved

European Union 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must still meet our standard return conditions (unworn, unused, with tags, and in original packaging).

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be issued to your original payment method

  • Processing may take up to 10 business days

  • Banks and payment providers may take additional time to process refunds

If more than 15 business days have passed since your refund was approved, please contact us at:

support@averionfashion.com.au

Contact Us

Business Name: AVERION FASHION
Email: contact@averionfashion.com.au
Business Hours:
Monday  Friday
9:00 AM  4:00 PM (AEST)