Refund & Returns Policy

Last updated: January 17, 2026

At AVERION FASHION, we want you to feel confident with every purchase.

We offer a 15 day return policy, meaning you have 15 days after receiving your order to request a return.

Eligibility for Returns

To qualify for a return:

  • The item must be unworn and unused

  • All original tags must be attached

  • The item must be in its original packaging

  • You must provide proof of purchase

Items that do not meet these conditions will not be accepted.

How to Start a Return

To request a return, please contact us at:

support@averionfashion.com.au

If your return is approved, we will provide instructions on how and where to send your item.

Please note:
Items sent back without prior approval will not be accepted.

Return shipping costs may apply unless the item is faulty or incorrect.

Damaged, Faulty, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Hygiene & Non Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including:

  • Worn shapewear

  • Undergarment based items

  • Items without original hygiene protection (if applicable)

  • Sale or clearance items

  • Gift cards

We also do not accept returns for:

  • Custom or personalised items

  • Hazardous materials or flammable goods

If you are unsure whether your item qualifies, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

The quickest way to receive a different size or item is to:

  1. Submit a return request (if eligible)

  2. Place a new order once your return is approved

European Union 14 Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must still meet our standard return eligibility requirements.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow up to 10 business days for processing

  • Your bank or payment provider may require additional time to post the refund

If more than 15 business days have passed since your refund was approved, please contact us at: contact@averionfashion.com.au